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At Hadrian Atelier, we are dedicated to ensuring a seamless and satisfying shopping experience for our valued customers. As part of this commitment, we offer a clear return policy, allowing you to return items within a specified timeframe. Our return window spans thirty (30) calendar days, starting from the day you receive your item(s). In other words, from the date of confirmed delivery, you have thirty days to formally initiate a return request. Please note that this thirty-day period is strictly enforced, and return requests submitted after this window will not be accepted. Therefore, we encourage you to carefully inspect your order upon arrival and act promptly if a return is needed.

Eligibility for Returns

To qualify for a return, your item must meet several specific criteria. The product must be in the same condition as when you received it—unworn, unused, and completely unaltered. All original tags must remain attached, and the product must be returned in its original packaging, including any boxes, protective covers, or other materials used during shipping.

Additionally, you must provide proof of purchase, such as a valid receipt or verifiable documentation that clearly indicates the purchase of the item. Without this proof, we will be unable to process your return.

Return Initiation Process

To start a return, please contact our customer support team at info@hadrianatelier.com. Include essential details such as your order number, the specific item(s) you wish to return, and the reason for the return. Once your request is reviewed and approved, we will provide you with detailed instructions on how and where to send your item.

Please note that returns must be shipped to our designated processing facility located in Shenzhen, China. The exact return address and shipping guidelines will be shared upon approval. Items sent back without prior authorization will not be accepted, and any related costs will be the customer's responsibility.

Shipping Your Return

When preparing your return, ensure the item is securely packaged to avoid damage during transit. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be held responsible for lost or damaged returns. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part, such as receiving a defective or incorrect item.

Damages and Issues

Please inspect your order carefully upon delivery. If you notice any defects, damages, or discrepancies, contact us immediately at info@hadrianatelier.com. Provide clear details and photos of the issue, including images of the packaging. This will help us evaluate the problem efficiently and determine the best resolution, whether it involves a replacement, refund, or another suitable solution.

Exceptions / Non-returnable Items

Certain items cannot be returned. These include perishable goods (e.g., food, flowers, plants), custom or personalized products, and personal care items such as beauty products due to hygiene concerns. Hazardous materials, flammable liquids, and gases are also non-returnable. If you're unsure whether your item qualifies, please contact us before initiating a return.

Sale Items and Gift Cards

Items purchased on sale are considered final sale and cannot be returned or exchanged. Similarly, gift cards are non-refundable.

Exchanges

If you'd like to exchange an item, the quickest method is to return the original item following our return process and then place a new order for the desired replacement.

European Union 14-day Cooling-Off Period

For customers within the European Union, you are entitled to a 14-day cooling-off period. This means you can cancel or return your order within 14 days of receipt without providing a reason. The same eligibility criteria apply: the item must be unused, in its original condition, with tags attached, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval status of your refund. If approved, refunds will be issued to your original payment method. Please allow up to ten (10) business days for the refund to appear, though processing times may vary depending on your bank or payment provider. If more than 15 business days have passed since refund approval and you haven't received your refund, please contact us at info@hadrianatelier.com.

By following these guidelines, you help us ensure an efficient return process. We value your trust and are dedicated to providing exceptional service at every step. Thank you for choosing Hadrian Atelier.